Support Contact
For app problems, questions, accessibility feedback or a card you would like us to review, contact Copernicus Berlin e.V.
Please include your app version/build, phone model, operating system, the game and what happened. Share a redacted screenshot only if it helps. Never send a room-recovery key, reconnect credential or another participant's private details.
Joining and running a room
Online room
Everyone needs an internet connection and an updated app. Scan the facilitator's QR code with the app or enter the room code. The facilitator keeps the game running on their phone.
Same Wi-Fi or hotspot
Phones must be able to reach each other. Some public or venue Wi-Fi networks isolate devices; try a trusted hotspot or use an online room. Allow local-network access in iPhone Settings if prompted.
After a disconnection
Keep the facilitator's app open and allow time for automatic reconnection. If the room has ended or the server restarted, the facilitator may need to open a new room and share its new code. All players in a room need compatible app versions.
QR codes and permissions
If scanning does not work, check the camera permission in your phone's Settings, improve the light and hold the QR code steady. Camera permission is optional: close the scanner and type the room code or the local connection details instead.
Saved games and personal data
The app saves progress on your phone. The home screen can offer Continue for a recent game. Room and game recovery cutoffs do not automatically erase old saved data. See the privacy choices and deletion instructions for what each reset removes.
No account or password is needed. If you choose to share or print game material, check it for names or notes before sending it.
Accessibility and safe play
You can pass a question at any time. Tell the facilitator if a prompt or game setup is unsuitable. For accessibility problems, email the screen name and the setting in use, such as VoiceOver or larger text. Do not include someone else's personal information.
Use Report player in a room, or Report photo beneath a visible game photo. Choose a reason and submit. The facilitator receives the report and your room name; photo reports hide the image on your phone. Facilitators can review room reports, remove reported photos and remove/block players from that room. Contact app support opens an email that you must review and send yourself, including when reporting the facilitator; it does not automatically attach photos, names or room credentials. Leave the room if needed. Room blocking is not an account-based ban across the service.
Service operator
Copernicus Berlin e.V.
Sophienstrasse 28/29
10178 Berlin
Germany
info@copernicusberlin.de